Order Information
PAYMENT METHOD
METHOD 1 : CREDIT CARD
1. Online credit card payment via Visa or Master card. Please note that the name Netbuilder EC will appear in your credit card statement and you will receive a notification email from NbePay system. The Payment is processed by Netbuilder (M) Sdn Bhd on behalf of www.klangmama.com.my.
Online payment system is powered by Netbuilder (M) Sdn Bhd.
In Compliance with:
and
NBePay is secured and verified by high-grade 256-bit SSL encryption.
METHOD 2 : BANK-IN – Payment
Offline bank-in (cash or cheque) payable to JVBAO Marketing Sdn Bhd ,please find our bank account information below:
Bank: Public Bank, Kapar Branch
Account no: 3135425822
Account Name: JVBAO MARKETING SDN BHD
Noted: www.klangmama.com.my is wholly owned by JVBAO Marketing Sdn Bhd.
After bank-in, please email to us at custservice@klangmama.com.my or fax to us at 03 32901190 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in.
5. Cheque number if payment by cheque.
Please note that the order will process after the cheque is cleared or cash is deposited.
Call to order -Ms Joanna Chong H/P no. 012 2367298 or Thomas Heng H/P no. 012 3190202
We have retail outlet showcasing our products and you could purchase directly from the retail outlet and opt for self-collection. Please click here to view our location map and opening hours - Outlet.
Delivery
For local order, the delivery will be done through CITY-LINK express.
Delivery Time
Subject to stock availability and order loads, all local orders will be delivered within 3-4 working days after the payment has been confirmed
Delivery Charges
Note: Above mentioned shipping rates is subject to any changes of Courier Security & Fuel Surcharge and Good Handling Charges.
Order Tracking
Citylink Courier Services Consignment Tracking:
Call Citylink Courier Services Customer Hotline at 03 –50333800 with your consignment number details (provided in Payment Receipt email).Citylink customer service is open from 8.35am to 5.45pm Monday to Friday, 9am~1pm Saturday.
Alternatively, you could track you orders online at http://www.citylinkexpress.com/MY/en-US/shipmenttracking.aspx
If you have any problems, do not hesitate to contact us at custservice@klangmama.com.my .
Return Policy
Kindly contact us at custservice@klangmama.com.my within 3 days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email and the items must reach us within 7 days from the date of the product Return Confirmation Email.
The following condition applies:
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We will issue you Klang mama cash voucher via email for the return item based on the product purchase price. Please note that we will deduct a 15% restocking fees for return items.
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Return items must be in Complete/Original Packing. Items return Stained, Washed, or Used will NOT be eligible for return.
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Delivery charges are not refundable and if you items were shipped with free shipping, we will deduct the shipping charges from your refund.
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Delivery cost incurred for returning the items will be born by the customer.
Damaged Items
Our outlet procedures are to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that items delivered to you is damaged, broken or defective, kindly contact us at custservice@klangmama.com.my within 3 days of receiving the goods. We will issue you a Product Damage Confirmation Email. We will then either deliver a new set of product or replace the broken parts to you at no cost to you.
